pkjk Privacy Policy

1 Introduction and Purpose of This Policy

pkjk ("we", "our") is a trusted online gaming platform in Bangladesh. We place the highest importance on the privacy of our users. The purpose of this privacy policy is to clearly inform you about what types of information we collect, why we collect it, how it is used, and what your rights are.

By creating an account on pkjk or using our services, you are agreeing to this privacy policy. If you do not agree with any part of this policy, please refrain from using our services and contact our support team.

2 What Information We Collect

The following categories of information are collected for the purpose of registration and service delivery on the pkjk platform:

2.1 Identity Information

• Full name and date of birth
• National ID number or passport number (for verification purposes)
• Email address
• Username and password (stored in encrypted form)

2.2 Financial Information

• bKash, Nagad, Rocket, or Upay mobile banking number
• Bank account details (if bank transfer is used)
• Transaction history and records
• Deposit and withdrawal details

We never store your full card number or PIN. All financial information is protected using industry-standard SSL encryption technology.

2.3 Technical Information

• IP address and device identifier information
• Browser type and version
• Operating system
• Login date, time, and geographic location (according to Bangladesh Standard Time, UTC+6)
• Cookie and session data

2.4 Behavioural Information

• Gaming history and preferences
• Time spent on the site and pages visited
• Customer support contact records
• Information on acceptance or rejection of promotional offers

3 Purpose of Data Use

pkjk uses collected information for the following legitimate purposes:

• Account Management: To handle registration, verification, and ensure account security.
• Transaction Processing: To accurately complete deposits and withdrawals via bKash, Nagad, Rocket, Upay, and bank transfer.
• Customer Support: To provide 24/7 live chat and email support in Bengali.
• Fraud Prevention: To detect and prevent unauthorised access and fraudulent transactions.
• Responsible Gaming: To monitor user gaming behaviour and ensure responsible gaming.
• Promotional Communications: To send bonus offers and promotional information with your consent.
• Service Improvement: To improve platform quality and user experience.
• Legal Obligations: To comply with applicable laws and regulations.

4 Data Storage and Protection

pkjk takes internationally recognised technical and organisational measures to protect your personal information.

4.1 Technical Security Measures

• All data transmissions are protected by 256-bit SSL encryption.
• Passwords are always stored in hashed and encrypted form.
• Multi-factor authentication is used to control server access.
• Regular security audits and vulnerability assessments are conducted.

4.2 Data Retention Period

Your personal information is retained for as long as your account is active and for the period required afterwards to meet legal obligations. Financial transaction records are kept for the period specified by regulatory requirements.

5 Cookie Policy

Cookies and similar tracking technologies are used on the pkjk website. Cookies are small text files stored on your device.

5.1 Use of Cookies

• Essential Cookies: To maintain login sessions and security.
• Functional Cookies: To remember your preferences and language settings.
• Analytics Cookies: To understand and improve the user experience.

You can control cookies by changing your browser settings. However, disabling essential cookies may cause some services to not function properly.

6 Sharing Information with Third Parties

pkjk never sells your personal information for commercial purposes or inappropriately discloses it to third parties. Information may be shared in the following limited circumstances:

• Payment Processors: Necessary information is sent to bKash, Nagad, Rocket, Upay, or banking partners to complete transactions.
• Service Providers: Technology and security partners who assist in operating our platform.
• Legal Authorities: Information may be provided to competent authorities upon court order or as required by applicable law.
• Fraud Prevention: To assist in investigations related to fraud or money laundering.

All third-party partners are contractually obligated to comply with our privacy standards.

7 Your Rights

As a pkjk user, you have the following rights:

7.1 Right to Access Information

You can request a copy of the information we hold about you at any time.

7.2 Right to Correction

If there is any inaccuracy or incompleteness in your information, you can request a correction through our support team.

7.3 Right to Deletion

In certain circumstances, you may request that your personal information be deleted. However, information retained due to legal or regulatory obligations may not be possible to delete.

7.4 Right to Object to Processing

For marketing communications, you may withdraw your consent at any time by contacting us.

7.5 Right to Data Portability

You can request that your account data be provided in a common format.

8 Privacy of Minors

pkjk is a 21+ platform. We do not knowingly collect information from any minor. Age verification is in place during the registration process. If a minor's information is collected unintentionally, it will be deleted immediately.

If a parent or guardian believes their minor child has registered on pkjk, please contact our support team immediately.

9 International Data Transfers

Due to our server and technology infrastructure, some information may be processed outside of Bangladesh. In such cases, we ensure that data transfers are carried out with adequate protection in accordance with international privacy standards. Appropriate contractual safeguards are in place for data transfers to third countries.

10 Policy Changes

pkjk reserves the right to amend or update this privacy policy as needed. For any significant changes, we will:

• display a notice on the website;
• notify registered users by email;
• update the "Last Updated" date at the top of the page.

Continued use of the service after any changes will be considered as your acceptance of the new policy.

11 Responsible Gaming and Data Protection

As part of protecting your privacy, pkjk is also committed to responsible gaming. Information related to your gaming behaviour is used solely for your protection — not for advertising or sale to third parties.

To learn more about our responsible gaming policy, visit the Responsible Gaming page.